Each subject is explained through concise guidance texts, summaries of main points, and activities that relate general principles of good practice to your organisation’s policies and procedures. The learning methodology adopted encourages active learning with an emphasis on comprehension, reflection and application.
After each subject there is a multiple-choice review quiz designed to test participants’ comprehension of the key learning points from that subject.
For each course there are case studies that get participants to apply the learning from the course to real world scenarios based on serious cases involving court action or rulings from the Housing Ombudsman. Completing these case studies is a vital stage in the learning process and requires careful thought and attention, helping staff avoid harmful and costly mistakes.
Participants make notes, complete activities, and write responses to case study scenarios in their personal workbook, a key component of the online training experience.
Before starting a course, participants complete a pre-course self-review questionnaire that establishes how much time they should expect to take to complete each subject – eg 30-60 minutes, depending on their experience. Completing one course would take approximately 10-12 hours.
Enables designated line managers and team leaders to: