Context
Reaching, engaging and involving tenants is more of a priority than ever for social housing providers. The Localism Act 2011 has given increased power to residents to make a positive difference to their neighbourhoods. The Homes and Communities Agency’s new Regulatory Framework for Social Housing in England includes new standards for tenant involvement and empowerment.
This timely conference will help social housing providers to understand what they need to do to meet and exceed these new standards, with a particular focus on addressing the following areas of change and innovation:
- Tenant panels
- New ways of handling complaints
- Tenant-let scrutiny
- Co-regulation
- Policy and strategy development
- Right to manage
- Tenant cash-back pilots
- Using social media
- Engaging young people
Full programme information here.
Click here to book your place.
Contributors
POLICY AND CONTEXT
- Julian Ashby, Chairman, Homes and Community Agency, on the new approach to regulation of social housing and the role of tenants as stakeholders
- Rafael Runco, Deputy Ombudsman, Housing Ombudsman Service, on changes to the way complaints are handled under localism
- Nic Bliss, housing consultant and Chair of the Confederation of Co-operative Housing, on tenant panels and how landlords can assess compliance with the Involvement and Empowerment Standard
BEST PRACTICE AND IMPLEMENTATION
- Alison Hamnett, Director of Business Services, and Barbara Harper, Chair of the Customer Senate, Salix Homes, on ways of involving residents to scrutinise services
- Maureen Adams, Director of Customer Services and Operations, Soha Housing, on its innovative approach to co-regulation where tenants have an influence strategically as well as on service monitoring and improvement
- Ian Rumsam, Group Head of Repairs and Maintenance, Together Housing Group, on findings from the organisation’s Tenant Cashback Scheme pilot
- Tim Blanc, New Support and Customer Services Project Manager, and Jonathan Lawn, Communications Manager, Barnet Homes, on innovative ways of engaging young people
Who should attend?
Representatives from housing associations, ALMOs and local authority housing departments
- Directors and senior housing managers
- Community investment and involvement teams
- Community development teams
- Tenant participation teams
- Performance, planning and scrutiny teams
- Regeneration teams
- Heads of anti-social behaviour and community safety
- Heads of tenancy sustainment
- Heads of business development
- Governance managers
- Tenant groups
- Board members
What will you get from attending?
- Understanding of the new regulatory framework and approach for social housing
- Knowledge of new standards for tenant involvement and empowerment and how they will be assessed
- Insight into challenging new areas of change and innovation
- Inspiration and practical examples from pioneering housing providers
- New ideas on using social media to engage with tenants and young people
- Networking opportunities with senior practitioners from leading housing providers
Endorsements
Our conferences for housing professionals consistently get positive feedback. Here’s a taste of comments from delegates who attended Preparing for the challenges of Universal Credit in social housing: Supporting tenants to take on new responsibilities and improve their money management (10 May 2012):
- “Right topic, right speakers – provoked lots of discussion, question and debate” – Director of Customer Services, South Staffordshire Housing Association
- “A very well organised day. The structure was spot on.” – Finance & Resources Director, Southway Housing Trust
- “Excellent, very informative. Well presented by speakers” – Housing Services Manager, North Warwickshire Borough Council
- “Really good day, very interesting + informative” – Operations Manager, Flagship Housing Group
Programme
9.15 Registration
10.00 Session 1: POLICY AND CONTEXT
- Julian Ashby, Chairman, Homes and Community Agency, on the new approach to regulation of social housing and the role of tenants as stakeholders
- Rafael Runco, Deputy Ombudsman, Housing Ombudsman Service, on changes to the way complaints are handled under localism
- Nic Bliss, housing consultant and Chair of the Confederation of Co-operative Housing, on setting up tenant panels and how landlords can assess compliance with the Involvement and Empowerment Standard
11.40 Refreshments
12.00 Session 2: GOOD PRACTIVE & INNOVATION pt1: Scrutiny and co-regulation
- Alison Hamnett, Director of Business Services, and Barbara Harper, Chair of the Customer Senate, Salix Homes, on ways of involving residents to scrutinise services
- Maureen Adams, Director of Customer Services and Operations, Soha Housing, on its innovative approach to co-regulation where tenants have an influence strategically as well as on service monitoring and improvement
1.15 Lunch
2.00 Session 3: GOOD PRACTICE & INNOVATION pt2: right to manage / tenant cashback
- Mervyn Thomason, TMO Manager, CityWest Homes Limited, on the organisation's experience of getting tenants to take over the grounds maintenance service
- Ian Rumsam, Head of HomeWorks, Together Housing Group, on findings from the organisation’s Tenant Cashback Scheme pilot
3.15 Session 4: GOOD PRACTICE & INNOVATION pt3: social media / engaging young people
- Tim Blanc, New Support and Customer Services Project Manager, and Jonathan Lawn, Communications Manager, Barnet Homes, on innovative ways of engaging young people
4.15 Close
Bronze: For members who have completed their profile or posted to the forum
Silver: For members who have submitted an example or entered an awards programme
Gold: For members who have been a speaker at an event or have won or been shortlisted for an award.